Reference

Open Your FAQ Answers in Plain English

Most of what you'd message us about is answered right here, in the same plain wording we use inside the app.

Answers in plain EnglishbKash, Nagad, RocketMobile login helpWallet checks
Explore the Lobby Read FAQ
pkok95 Open Your FAQ Answers in Plain English
pkok95 Browse the Questions We Get Every Week

Browse the Questions We Get Every Week

We keep this page short on purpose. Every question here is one that lands in our support inbox, so instead of a long help centre nobody reads, we answered the ones that actually come up. You'll find four kinds of answers: money in, money out, getting into your account, and what to do when something looks stuck. Money in means bKash, Nagad

and Rocket. The usual reason a deposit doesn't show is simple — the wallet app confirmed the send but the merchant number was copied wrong by a digit, or the confirmation landed after you closed the page. Money out means the wallet verification step before a withdrawal leaves, and why the name on your bKash account has to match your account name

here. Getting in covers the code flow: you enter your mobile number, take the code, and the session stays open on that device until you sign out. No code? Check whether messages are landing on a second SIM slot. Read the question that matches yours first. Chances are the answer is already here and you skip the wait.

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer
REACH A PERSON

Message the Help Desk When It Doesn't Fit

Some problems need eyes on your account, and that's what the help desk is for. If your question is about a specific deposit reference, a stuck withdrawal or a wallet name mismatch, send us the wallet number, the amount and the time you sent it — that one message saves three replies. Keep the chat inside your signed-in session so we can see the account you're asking about without you typing out details we already hold.

Team online

In-account help chat

Open your account, tap the help icon and describe the issue. Because you're signed in, we already see your wallet history, so you don't have to paste transaction numbers.

Email the help desk

Attach a screenshot of the bKash, Nagad or Rocket confirmation and tell us your registered mobile number. Screenshots settle most deposit questions faster than a description, especially when the merchant number was mistyped.

Wallet verification desk

Withdrawals that fail a name check get routed here. Send a clear photo of the wallet screen showing your name and number, and the team will match it against your account before the payout is released.

FAQ AT A GLANCE

Check What These Answers Cover

Mobile + Web
Same account, wallet and history on phone, tablet or computer
bKash, Nagad, Rocket
Wallet rails behind the deposit and withdrawal answers
English
Every question, answer and receipt in plain English
SSL
Encrypted sign-in and payment screens
WHY THESE ANSWERS HOLD

See How We Keep Answers Current

Answers drift out of date when a payment flow changes and nobody rewrites the page. We avoid that by tying each question to the screen it describes, so when the withdrawal step moves, the answer moves with it. Support replies get read back into this page — if the same question keeps arriving, it earns a place here. That's the whole system, and it's why the wording stays short and consistent.

Answers match the live screens

We write each question against the flow you actually see after signing in, not an old screenshot. When a wallet step or a button label changes, the answer here is rewritten to match it.

Payment names spelled as they are

bKash, Nagad, Rocket and Upay are written exactly as the wallets do, so you can copy a merchant number or a wallet label straight from the answer without guessing which app it belongs to.

No promises we can't keep

You won't find fixed payout times or earnings figures on this page. We describe the verification steps a withdrawal goes through and leave the timing to your wallet and your bank.

Answers changed by real messages

Questions come from what people actually send to the help desk. If the same problem keeps arriving, it gets a question on this page, written in the words you used rather than ours.

Find the Question That Matches Yours

Six questions cover most of what reaches our inbox: deposits that look lost, withdrawals held for a name check, login codes that never arrive, and what you can open once you're inside. Read the one closest to your situation before you message us. Each answer is short on purpose and points at the exact step to take next. If yours still doesn't fit, the help chat is one tap away.

Open your account, choose bKash in the cashier, copy the merchant number exactly as shown, then send from your own bKash app and enter your PIN. Your balance updates once the wallet confirms the send.

Check the merchant number in your bKash history against the one on our cashier screen. If a digit is off, the money went elsewhere. Send the transaction ID to the help chat and we'll trace it.

The wallet account has to carry the same name as your account here, otherwise the payout bounces back. Send a clear photo of the wallet screen showing your name and number, and the check clears.

First check whether messages are landing on a second SIM slot, then request the code again. If your SIM was replaced recently, the number may need re-verifying in your account before codes start arriving.

Yes. Sign in with the same mobile number and the wallet balance, bet history and open sessions follow you. Sign out on a shared device though — a session stays open until you end it.

Cricket sits at the front of our sportsbook — BPL nights, IPL and international fixtures, alongside football and kabaddi. Markets open and close with the schedule, so what you see in the lobby depends on the day.
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